MetaMask is a ConsenSys product and among the leading self-custody wallets. MetaMask and Asset Reality will be helping victims of scams recover their digital assets where possible.
The support will be available for all MetaMask users globally who have been victims of scams across MetaMask’s most active markets in the United States, the UK, the Philippines, India, Vietnam, Brazil, France, Germany and Nigeria.
With the exponential economic growth of Web 3.0 in the last few years, the number of online scams and thievery has also increased along with new financial services and innovative applications.
How Asset Reality will help recover funds
According to Action Fraud, victims lose on average $25,000. However, the losses can be as low as $50 and sometimes may exceed $1 million.
Traditional recovery uses civil litigation, involving instructing a lawyer and serving information notices on exchanges to try and identify scammers or wallets they own when tracing funds or freezing those accounts.
However, it consumes a lot of time.
Victims of scams often have difficulty getting sufficient resources and attention from law enforcement. Asset Reality’s offering allows multiple victims of a scam operation to join forces and build a larger forensic investigation against a scam operation.
Asset Reality will be the case handler for MetaMask’s affected users. They will take the heavy lifting off the users to build an investigation into each scam operation, greatly increasing the likelihood of fund recovery and bringing scammers to justice.
Asset Reality services will be free to MetaMask users. However, users may need to cover legal costs should they decide that the route of recovery makes economic sense.
For victims whose legal costs are too high, MetaMask and Asset Reality will help them join forces with other victims as a group. There might indeed be hundreds of victims of the largest scam operations.
By providing identifiable information, a person who has been a victim of a lower amount has the opportunity to recover their funds if larger victims and ConsenSys pursue these larger-scale scam operations.
Dan Finlay, Co-Founder of MetaMask, said that helping users investigate and recover lost funds is a strategic tool in a multi-faceted strategy that the company is executing that includes improving security, user education and new ways to back up assets.
“Through this industry-leading partnership with Asset Reality, ConsenSys and MetaMask want to allow victims to join together, build cases against these scam operations and bring them to justice,” he added.
Victims of scams will be able to benefit from the following 5 simple steps:
-A user experiences account compromise and/or funds loss typically through a phishing scam
-MetaMask support will intake the users and ascertain how they were compromised and if possible, request any relevant information regarding phishing websites, vectors, and funds lost.
-MetaMask support will provide safety tips on next steps for users and pass them to Asset Reality
-The MetaMask agent will direct the user to open a case with Asset Reality through a page on metamask.io.
-Asset Reality will take over communication with the users, and will proactively keep users updated on the status of their cases
How to stay safe on Web3
MetaMask is aware of the proliferation of scamming activities and is actively working on improvements to help prevent them. However, in Web3, the most important member of the security team is the user.
MetaMask is a non-custodial software that runs on users’ devices, similar to a web browser. Like a physical wallet in an individual’s back pocket, MetaMask doesn’t have any access to users’ funds.
It is the responsibility of the wallet owner to never share their secret recovery phrase with anyone. Web3 belongs to everyone and we should all try to keep each other safe.